MRG's Solutions

SApple TV · Apple platforms · Active development

AMP Pro support

Support information for the native AMP Pro experience, beginning with the tvOS 17+ client and expanding across Apple platforms.

Before reporting an issue
  1. 01Record the app version and Apple device model.
  2. 02Include the stream type or playlist format without sharing passwords or private URLs.
  3. 03Describe the exact playback or navigation sequence that reproduces the issue.

Playback and streams

Confirm the source is reachable from the same network and test another known-good stream. Include the container, codec and delivery protocol when reporting a playback issue.

Channel and guide data

Allow source indexing to complete before checking guide matching. Report the affected channel name, service identity and time zone without including private provider credentials.

Apple TV controls

Describe the screen, focused element and exact remote gesture. Include whether the behavior occurs after a fresh launch and whether VoiceOver is enabled.